Review & Appeals Mechanism for Brands
At FactsScan, we are committed to fairness, transparency, and accuracy in how we present information and assessments related to food products and brands. This mechanism enables brands and authorized representatives to request a review, submit updated information, or raise clarifications.
Policy Statement
Review and Appeals Mechanism: The Company represents and warrants that it has established, or shall establish, a structured review and appeals mechanism whereby brands are provided an opportunity to submit updated information, corrections, or clarifications in relation to any data, content, or assessments concerning them. Upon receipt of such submissions, the Company shall review the same in a reasonable and timely manner and take appropriate action, including updating or rectifying the relevant records, where deemed necessary in its sole discretion, in accordance with its internal policies and applicable laws.
Who Can Raise a Request
- Packaged food brands and manufacturers listed on FactsScan.
- Authorized representatives (legal, regulatory, or agency partners).
What Can Be Reviewed
- Ingredient lists, nutrition facts, or allergen data.
- Product categorization or classification.
- Factual inaccuracies from outdated source information.
- Clarifications impacting assessment interpretation.
How to Submit a Review / Appeal
- 1 Fill the form below
- 2 Receive email confirmation
- 3 Internal review process
- 4 Resolution or update
